Need Help?

If you’re looking for support with a product or want to learn something new, we have a host of resources to help you.

Support for Students

Blackboard’s help website has answers to all of your product-related questions, whether you are trying to log in for the first time or you need to submit a final paper. The site simplifies the search process by directing you to content that’s just for students.

Student Resources
More help at

Support for Educators

Blackboard Help provides support and guidance for educators from K-12 to higher education and professional education. The site lets you easily find help by product—and helps you find which product your school uses.

Educator Resources
More help at

System Administrators

Behind the Blackboard provides product support and reference materials, software downloads, known issues, and allows you to manage your account. The site also serves as a supplement to your primary campus helpdesk.

Visit Behind the Blackboard


Connect with the Blackboard developer community and find documentation specifically for developers, ask questions of Blackboard employees and your peers, and learn about upcoming developer events.

Find Developer Support


Blackboard Training

Blackboard’s Learning Services & Training team can support your training needs by ensuring that your faculty and staff have the skills to maximise their use of the technology in which you’ve invested. We offer online and onsite training courses with content for all of our platforms.

Find Learn Training Options
Find Collaborate Training Options

Support for Channel Partners

Blackboard’s Channel Partner Portal offers helpful support resources and useful tools to help you market, sell and deliver products and services more effectively. If you would like more information on how to become a Blackboard Channel Partner, please complete the inquiry form on the portal.

Visit the Channel Partner Portal
Contact the Channel Office directly

Support by Product

Get help when and where you need it as you navigate some of the newest and most robust technology in the industry.

Blackboard Collaborate "Break out groups" on laptop screen.

Blackboard Collaborate


  • Blackboard system administrators can find support, download software, obtain reference materials and manage their Blackboard account.
  • Find Support for Administrators

Instructors & Students

Technical Support Portal

Blackboard Analytics for Learn interface on laptop.

Blackboard Analytics

Customer Support Portal

  • Our customer support portal gives you access to the tutorials, documentations and product information you need to make the most of your data analytics.
  • Support for Blackboard Analytics
Blackboard products on mobile phones.

Blackboard Mobile Suite

Students & Faculty

Blackboard Connect interface on laptop and mobile phone.

Blackboard Connect

General Support

  • If you are one of our more than 100,000 Blackboard Connect users and need assistance, contact Client Care via email or by calling (888) 599-2720, or call your school, institution or organisation or visit their web site.
  • If you are receiving Blackboard Connect messages in error, or no longer wish to receive them, contact the sending institution.
  • Administration Support for Blackboard Connect