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One Stop Student Services

​​​​One Stop service centers are no longer just a nice-to-have—this service model is a must with students growing more and more accustomed to having quick and easy access to the information they need at their fingertips.

Flexible Solutions for Your One Stop

Whether you need extended resources for financial aid, student accounts, or admissions, partnering with Blackboard to provide seamless 24/7 support ensures your One Stop will be designed to meet the everyday needs of your students and staff through contact center or self-service technology support.

One Stop Benefits

Improved Service

Our SmartView technology enables integration of data from disparate systems into one intuitive, service-friendly view to provide students with a more streamlined experience.

Check Status 24/7

SmartView powers progress trackers that enable students access 24/7 to check on financial aid status, critical admissions documents and important registration information.

Scalability

We take on the challenge of planning and accommodating for fluctuations in volume triggered by seasonality, so that you don’t have to.

Real Time Data & Reporting

We provide you with real-time advisor and student activity updates, so you see critical insight into call volumes, problem areas and levels of student satisfaction.

Greater Privacy & Security

Because we don't require direct access to your institutional data system, your data privacy and security is safeguarded.

Consistent & Timely Answers

The comprehensive Knowledge Base used in our solutions ensures advisors provide consistent and timely answers to students resulting in increased peace of mind for leadership.

Review our Data Security & Safety Policy for student services.

If your institution is in need of excellent customer service on a students’ watch, then [Blackboard] is a resource that makes sense for you.

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Jeff Fanter
Senior Vice President for Student Experience, Communications, and Marketing
Ivy Tech Community College

Discover how Blackboard can help you help your students succeed.