One Stop Student Success Services & Support

One Stop service centers are no longer just a nice-to-have—this service model is a must with students growing more and more accustomed to having quick and easy access to the information they need at their fingertips.

Augmenting Institutional Support with One Stop Capabilities

Providing students comprehensive, personalized, highly accessible, and convenient support through phone, text, social media, web ticket, or chat.

Eliminate the Lines

Provide a virtual one stop support center students can access from anywhere, 24/7.

Integrated Support

Eliminate campus silos and the shuffle by integrating student accounts, financial aid, and registrar.

Engage Students

Proactively and gently encourage students to act on time-sensitive information.

View the Complete Picture

Give front-line professionals quick and easy access to student data in one screen.

Flexible Solutions for Your One Stop

Whether you need extended resources for financial aid, student accounts, or admissions, partnering with Blackboard to provide seamless 24/7 support ensures your One Stop will be designed to meet the everyday needs of your students and staff through contact center or self-service technology support.

Review our Data Security & Safety Policy for student services.

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Proud to Be One Stop Partners

While the challenge is universal, each institution is unique. We tailor best practices to meet the institution’s goals and budget.

One Stop Benefits

Streamlined Service

Self-service makes it easy for learners to find what they are looking for on the channel they seek assistance. Our SmartView technology enables the integration of data from disparate systems into one intuitive, service-friendly view to provide students with a more streamlined experience.

Check Status 24/7

SmartView powers progress trackers that enable students access 24/7 to check on financial aid status, critical admissions documents and important registration information.

Scalability and Custom Support

We hire and train professionals to complement your team with operational efficiencies for an enhanced student experience. We take on the challenge of planning and accommodating seasonal fluctuations in volume so you don’t have to.

Real Time Data & Reporting

We provide you with real-time advisor and student activity updates, so you see critical insight into call volumes, problem areas and levels of student satisfaction.

Greater Privacy & Security

Because we don't require direct access to your institutional data system, your data privacy and security is safeguarded.

Consistent & Timely Answers

The comprehensive Knowledge Base used in our solutions ensures advisors provide consistent and timely answers to students resulting in increased peace of mind for leadership.

If your institution is in need of excellent customer service on a students’ watch, then [Blackboard] is a resource that makes sense for you.

Jeff Fanter

Senior Vice President for Student Experience, Communications, and Marketing

,

Ivy Tech Community College

Insights from the Field

Case Study

Measuring the Impact of Financial Aid and Student Support Services on Course Registration at Walden University‌

Walden University demonstrates the positive impact of student support on retention by aiding students to overcome barriers to course registration and financial aid with Blackboard's 24/7 multi-modal support services.

Guide

Prepare Your Higher Ed Institution for AI-Powered Chatbots

Learn key steps to navigating AI in higher ed and preparing your institution for AI-powered chatbots.

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Partnerships Increase ROI for Higher Ed Institutions

See how a robust vendor partnership can help you overdeliver on your institutional priorities in our playbook developed with Education Dive.

Whitepaper

Re-Engineered Service Model Delights Today’s Learners

More institutions are shifting to a one-stop service model to meet expectations for choice, customization, and convenience.

Case Study

Coppin State University Dramatically Improves Call Response Times & Boosts Call Satisfaction Rates

Facing chronic staffing shortages in their Financial Aid and Admissions areas, CSU partnered with Blackboard Student Success resulting in reversed abandon call rates and remarkably improved student satisfaction rates

Case Study

Modernizing Enrollment & Student Support

Wichita State University improved their student experience and now offers personalized and convenient support.

Discover how Blackboard can help you help your students succeed.

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