One Stop Student Services

One Stop service centers are no longer just a nice-to-have—this service model is a must with students growing more and more accustomed to having quick and easy access to the information they need at their fingertips.

Augmenting Institutional Support with One Stop Capabilities

Providing students comprehensive, personalized, highly accessible, and convenient support through phone, text, social media, web ticket, or chat.

Eliminate the Lines

Provide a virtual one stop support center students can access from anywhere, 24/7.

Integrated Support

Eliminate campus silos and the shuffle by integrating student accounts, financial aid, and registrar.

Engage Students

Proactively and gently encourage students to act on time-sensitive information.

View the Complete Picture

Give front-line professionals quick and easy access to student data in one screen.

Flexible Solutions for Your One Stop

Whether you need extended resources for financial aid, student accounts, or admissions, partnering with Blackboard to provide seamless 24/7 support ensures your One Stop will be designed to meet the everyday needs of your students and staff through contact center or self-service technology support.

One Stop Benefits

Improved Service

Our SmartView technology enables integration of data from disparate systems into one intuitive, service-friendly view to provide students with a more streamlined experience.

Check Status 24/7

SmartView powers progress trackers that enable students access 24/7 to check on financial aid status, critical admissions documents and important registration information.

Scalability

We take on the challenge of planning and accommodating for fluctuations in volume triggered by seasonality, so that you don’t have to.

Real Time Data & Reporting

We provide you with real-time advisor and student activity updates, so you see critical insight into call volumes, problem areas and levels of student satisfaction.

Greater Privacy & Security

Because we don't require direct access to your institutional data system, your data privacy and security is safeguarded.

Consistent & Timely Answers

The comprehensive Knowledge Base used in our solutions ensures advisors provide consistent and timely answers to students resulting in increased peace of mind for leadership.

Review our Data Security & Safety Policy for student services.

read the overview

If your institution is in need of excellent customer service on a students’ watch, then [Blackboard] is a resource that makes sense for you.

Insights from the Field

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Whitepaper

Re-Engineered Service Model Delights Today’s Learners

More institutions are shifting to a one-stop service model to meet expectations for choice, customization, and convenience.

Case Study

Coppin State University Dramatically Improves Call Response Times & Boosts Call Satisfaction Rates

CSU faced chronic front desk staffing shortages in both their Financial Aid and Admissions areas. Just months after partnering with Blackboard Student Services, student satisfaction rates with the Contact Center improved remarkably.

Datasheet

Improving Financial Aid Support for Students

Blackboard and FATV are partnering to deliver on-demand financial aid services to better support students.

Case Study

Modernizing Enrollment & Student Support

Wichita State University improved their student experience and now offers personalized and convenient support.

Discover how Blackboard can help you help your students succeed.

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