Blackboard Student Success Services

Provide a supportive and streamlined learning environment via Blackboard's suite of tech-enabled support solutions.

Ensure Your Students Stay on Track 

While academic performance is essential to reaching educational goals, many students fall off-track due to obstacles outside the classroom. By prioritizing holistic, intuitive student support, institutions help clear a path, many times before issues even arise, for learners to achieve success.

We offer a suite of complementary solutions that combine data and human expertise to remove barriers to student success. We tailor our offering to the unique needs of your institution, ensuring your students and team get the support they need to thrive. 

Learn More About Our Solutions

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IT Help Desk

IT support that evolves to match demand - Blackboard IT Help Desk provides 24/7 coverage, multi-modal support and scalable staffing.
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One Stop

A true partner for student support – we complement your team to ensure your students are supported, when and where they need it.
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Retention Support

Identify and proactively engage students who are at risk of stopping out, improving student outcomes and retention rates.
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Chatbot

Connect students with the information they need via Blackboard Chatbot, a fully customizable and intuitive support experience.

Support Student Success with a Proven, Tech-Enabled Approach

When it comes to student success, a fusion of data, technology, and human interaction is key. With our support solutions, all three essentials work in sync to improve the student support experience.

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Data

Informs proactive outreach to students, while also providing opportunities for ongoing optimization. With our SmartView platform you can forget about the “black box”, all the data is in your hands.

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Technology

Is essential to support the modern student. We employ a range of automated and self-help services, as well as support via the channels that students prefer to ensure no inquiry goes unresolved. 

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People

There is still no substitute for quality human interaction, particularly for vulnerable students. Our highly trained professionals work as an extension of your team, providing more access to support for your students. 

What does it Mean for You?

Full Clarity and Control

Access to data unlocks potential for growth. With Blackboard, you will always know how your support services are performing and where to optimize.

No Sacrifice in Quality

Our team offers best-in-class service, and you’ll have visibility of a wide range of metrics to ensure that your students receive nothing but the best. 

A Strategic Partnership

Our support services are designed to match your needs and we work with your team to deliver the best results. This includes 24/7 support and extra staff during busy periods. 

Insights from the Field

Retention Coaching Powered by Predictive Data
Datasheet

Combine the Power of Data with Proactive Retention Coaching to Drive Student Persistence

Retention Coaching Powered by Predictive Data helps institutions increase student retention in a scalable and effective way. Combining the power of the rich data sets from predictive analytics to provide critical insights on student performance, our Student Success Coaches proactively engage with students that show early risk indicators. Coaches provide individualized support and resources to students to help them stay on track to success.

Discover how Blackboard can help you help your students succeed.

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