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Your Education Experience Matters

Blackboard is a global technology company dedicated to improving your education experience every day. We want to help you get the answers you need to succeed.

    • I'm new to using Blackboard Learn. How do I log in?
    • Your school should have provided you with your school's dedicated URL, user name and password. Contact the Help Desk at your institution for help.
    • Get more help. Visit
      help.blackboard.com >
    • Who can help me with my Blackboard Learn account?
    • Your school's Information Technology team manages your school's specific Blackboard account. To get help that is specific to your institution, you need to contact your school's Help Desk.
    • Get more help. Visit
      help.blackboard.com >
    • Do you offer Blackboard Mobile on my campus?
    • Blackboard Mobile must be enabled by your institution before your campus app is accessible. Find out if your school has it.
    • Find out if your school has it >

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Get Help Using Our Products

Blackboard Learn

Q. I'm new to using Blackboard Learn. How do I log in?

A. Your school should have provided you with your school's dedicated URL, user name and password. Contact the Help Desk at your institution for help.

Q. Who can help me with my Blackboard Learn account?

A. Your school's Information Technology team manages your school's specific Blackboard account. To get help that is specific to your institution, you need to contact your school's Help Desk.

Q. How do I reach my school's Help Desk?

A. If you're not sure how to reach your Help Desk, look for the technology office on your school's website or search the web for your school's name + Blackboard + help or support.

Q. What other resources does Blackboard offer to help students?

A. Because thousands of schools use Blackboard, and every school's use of the software is different, the best place for students to get help is through your school's Help Desk. You can also visit our product help center at help.blackboard.com, watch tutorials at Blackboard OnDemand Learning Center, or get answers from Ask Dr. C for students.

Blackboard Mobile

Q. How do I find out if my school has enabled Blackboard Mobile?

A. Blackboard Mobile must be enabled by your institution before your campus app is accessible. Find out if your school has it.

Q. How do I get Blackboard Mobile Central or Blackboard Mobile Learn on my mobile device?

A. If your school has enabled Blackboard Mobile Learn or Blackboard Mobile Central, you can download the appropriate app from your device's App Store. Find out if your school has it.

Q. How can I get my school to enable Blackboard Mobile?

If your school hears from students like you they may be willing to get started. Visit our Blackboard Mobile site to learn more.

Blackboard Engage (FAQ for Students & Parents)

Q. How do I set up my Blackboard Engage (formerly Edline) account?

A. Activating your account is quick and easy via our website at www.blackboardengage.com by selecting "Sign In Here" in the top right. Your school will need to provide you with login credentials.

Q. How do I sort through all of the information that is available?

A. A student's name is a link to specific information about him/her: classes, sports, activities, etc. After you log on to your account, just click on your name and the online navigation becomes personalized to you. And by choosing "Combined Calendar" you can view the events from all of your classes and activities from one easy-to-view screen.

Q. I'm a parent. What if I have more than one child enrolled in school?

A. Blackboard Engage automatically links you to all of your children's web pages for their teachers and schools, even if they go to different schools. It's all one log in for you.

Q. What if we don't have internet access at home?

A. Blackboard Engage is a secure, password-protected system available anywhere internet access is available. If not available at home, you can log on to your Blackboard Engage account from work, a library, or an internet café, for instance.

Q. What information is available for each class?

A. While teachers manage their own class pages, typically you'll find class-specific news, homework assignments, calendar items (dates of quizzes and tests), plus other information like teacher availability, grade reports, and classroom expectations.

Q. Shouldn't grade reports be private?

A. First, please know that our system is as secure as online banking. And although general news and information is available publicly via Blackboard Engage, any information related specifically to you (or your child, if you are a parent) — like grade reports, transcripts, and disciplinary reports — is password protected and visible only to you and your parents (though, in some cases, certain information can be restricted to parents only). Also, sibling information is not available to children.

Q. What if I'm too busy to check my account every day?

A. Blackboard Engage offers email alerts to notify you when reports are posted, if you choose. We also have feature an emergency notification system for communicating urgent news.

Other Blackboard Platforms

Q. What other services does Blackboard offer?

A. Blackboard technology solutions touch nearly every aspect of the education experience. Learn more about the services we offer.