We can give you tools to power your one stop, either via our Blackboard SmartView technology or a combination of technology and services. You decide.
One Stop Student Services
One stop student services centers are no longer just a nice to have, they are a must. Partnering with us ensures your one stop will be uniquely designed to meet the needs of your students and staff.
One Stop Benefits
Whether you decide to use our technology-only solution or partner with us for a full virtual solution, you'll enjoy these benefits.
Designed for one stop support, our technology facilitates ‘one contact resolution’ by integrating multiple data sources into a single view of the student.
Real Time Data & Reporting
We provide you with real-time advisor and student activity updates so you see critical insight into call volumes, problem areas and levels of student satisfaction.
Greater Privacy & Security
Because we don't require direct access to your institutional data system, your data privacy and security is safeguarded.
Consistent & Timely Answers
The comprehensive Knowledge Base used in our solutions ensures advisors provide consistent and timely answers to students. This means increased peace of mind for leadership.
Blackboard SmartView Powers Your One Stop
What is SmartView?
By integrating data from disparate systems into one intuitive, service friendly view of the student, Blackboard SmartView significantly improves the student experience, shortens staff training time and reduces referrals to busy department staff.
Support Students Better & Faster
SmartView increases consistency and quality of answers through an integrated KnowledgeBase, decreasing the training time by providing a 360 view of the student.
SmartView Supports Your Staff & Students
SmartView is used by more than 1,000 Blackboard advisors, handling 7 million interactions a year, for 200 clients, delivering support at above 90% overall satisfaction rate for students.
SmartView Empowers Ivy Tech
“Blackboard SmartView drives consistency of answers and reduces training time. This means improved student service and less issues escalated to busy department staff.” - Anne Valentine, VP for Student Experience & Customer Service, Ivy Tech.
Self-Service at Its Best
SmartView powers progress trackers that students can access 24/7 to check on financial aid applications and enrollment status reducing call volume at your one stop.
How Our Infrastructure Sets Us Apart
Our call centers lead the industry in expertise, training and scalability.
Any Institution, Any Size—We Can Support You
Whether you are a small liberal arts college or a massive community college system, call centers have got you covered. We can quickly hire and train individuals to support your needs.
We Can Support All Your Student Needs
Whether you need extended resources for help desk, accounts and financial aid, or enrollment, we can assist you. Our call center staff can support you at any step in the student lifecycle.
Blackboard's student support advisors receive weeks of training before taking their first call from a student. 100% focused on education, Blackboard becomes an extension of your team providing seamless 24/7 one stop help.
A Better Experience for Students & Staff
The technology that powers our call centers operations is a true differentiator and translates into a consistent and superior support experience.
What Students Have to Say
"I had the most amazing customer service experience with the advisor. I had 10 questions and she took the time and had the patience to answer all of them." - Current student at Maricopa Community College.
Coppin State University dramatically improves call response times and boosts call satisfaction rates
CSU faced chronic front desk staffing shortage in both their Financial Aid and Admissions areas so they partnered with Blackboard Student Services and in months, student satisfaction rates with the Contact Center improved remarkably.
After revamping their infrastructure, Wichita State University (WSU) will share how they leveraged new solutions to exceed student expectations and deliver highly personalized and engaging experiences through a 24/7 virtual one stop.
Let us help you with each of your specific questions.