Need Help?

If you’re looking for support with a product or want to learn something new, we have a host of resources to help you.

Support for Students

Blackboard’s help website has answers to all of your product-related questions, whether you are trying to log in for the first time or you need to submit a final paper. The site simplifies the search process by directing you to content that’s just for students.

Student Resources
More help at help.blackboard.com

Support for Educators

Blackboard Help provides support and guidance for educators from K-12 to higher education and professional education. The site lets you easily find help by product—and helps you find which product your school uses.

Educator Resources
More help at help.blackboard.com

System Administrators

Behind the Blackboard provides product support and reference materials, software downloads, known issues, and allows you to manage your account. The site also serves as a supplement to your primary campus helpdesk.

Visit Behind the Blackboard
Visit help.blackboard.com

Developers

Connect with the Blackboard developer community and find documentation specifically for developers, ask questions of Blackboard employees and your peers, and learn about upcoming developer events.

Find Developer Support

 

Blackboard Training

Blackboard’s Learning Services & Training team can support your training needs by ensuring that your faculty and staff have the skills to maximise their use of the technology in which you’ve invested. We offer online and onsite training courses with content for all of our platforms.

Find Learn Training Options
Find Collaborate Training Options

Support by Product

Get help when and where you need it as you navigate some of the newest and most robust technology in the industry.

Blackboard Open LMS interface on laptop and mobile.

Blackboard Open LMS

General Support

Support Tickets

  • Site administrators can submit support tickets by phone or via our support portal.

Community Support

  • Join the community to have access to core documentation, forums and FAQs for Moodle and Blackboard Open LMS.

Administrator Support

  • Site administrators can log in to the Blackboard Open LMS Support Portal to submit support tickets anytime, anywhere.

End-User Support

  • Check out our handy self-help video tutorials and documentation in resources.
Blackboard Collaborate "Break out groups" on laptop screen.

Blackboard Collaborate

Administrators

  • Blackboard system administrators can find support, download software, obtain reference materials and manage their Blackboard account.
  • Find Support for Administrators

Instructors & Students

Technical Support Portal

Blackboard Analytics for Learn interface on laptop.

Blackboard Analytics

Customer Support Portal

  • Our customer support portal gives you access to the tutorials, documentations and product information you need to make the most of your data analytics.
  • Support for Blackboard Analytics
Blackboard products on mobile phones.

Blackboard Mobile Suite

Students & Faculty

Blackboard Connect interface on laptop and mobile phone.

Blackboard Connect

General Support

  • If you are one of our more than 100,000 Blackboard Connect users and need assistance, contact Client Care via email or by calling (888) 599-2720, or call your school, institution or organisation or visit their web site.
  • If you are receiving Blackboard Connect messages in error, or no longer wish to receive them, contact the sending institution.
  • Administration Support for Blackboard Connect