Client Care

When you choose Blackboard Connect, you get access to a dedicated client care team. They’re available 24/7/365 to help manage all of your communication needs. From implementation and system integration, to crisis communications and public relations counseling, the Blackboard Connect™ client care team is there for you. In fact, Blackboard Connect has earned a 95 percent or higher client satisfaction rating in annual surveys by Gomez Research.

Platinum Client Care Service Delivery

On day one you will be assigned your own account manager to guide you and your team through each of the key steps of the service introduction process including:

  • Knowledge capture
  • Training
  • Service launch

In addition to providing round-the-clock technical support, you can look to your Blackboard Connect client care team for:

  • Communications goal alignment
  • Tools, tips & templates
  • Coaching in best practices
  • Public relations support
  • Comprehensive reporting
  • Ongoing usage analysis

Blackboard Connect customers can also participate in year-round open training sessions. Our Client Care team hosts these web-based events to demonstrate new features and to share the latest best practices for leveraging a mass notification service.

In addition, Blackboard Connect hosts regular client seminars to promote collaboration and the exchange of communications tips and techniques to better engage school districts, college campuses and local communities.


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Call 800-424-9299 to reach a Blackboard Representative

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