Press Releases

Athens State Selects Blackboard for Student and Faculty Tech Support, Service

Users Will Get Faster Access to LMS Support, Information

Apr 4, 2012

WASHINGTON, April 4, 2012 /PRNewswire/ -- Athens State University has selected Blackboard Inc. to provide around-the-clock student and faculty support for their learning management system (LMS), the company announced today. The initiative will give students and faculty quicker access to a range of services to support the successful use of the institution's primary LMS, Blackboard Learn.

Athens State recognized that student and faculty frustration can be high if important user requests are not resolved quickly. With Blackboard Student Services(SM), Athens State provides students with instant access to information through on-demand tools like Web tutorials and self-service portals.

"Student and faculty support is critical to the success of our distance learning courses," said Steve Clark, Associate Director of Academic Support and Instructional Systems at Athens State University. "If we can't provide our students with reliable support at all times, they are going to quickly become dissatisfied. Our goal is to provide students and faculty with exemplary services whenever and wherever they have the need."

While Blackboard Student Services supports a variety of different LMS systems, the organization brings unique expertise to the use of Blackboard Learn, Release 9.1, the company's flagship LMS, and related technologies including the Blackboard Collaborate™ online Web conferencing and collaboration platform. Athens State uses both platforms, with Release 9.1 also supported by Blackboard Managed Hosting(SM).

"Students are constant consumers of information and providing on-demand, quality support to them is no longer optional," said Craig Chanoff, general manager of Blackboard Student Services. "Athens State is redefining student experiences to serve the needs of today's more active college learner that has come to expect and deserve top-notch services."

Blackboard Student Services is the leading provider of shared services and technology-enabled solutions to hundreds of colleges and universities. Working with its clients, Blackboard Student Services supports all aspects of the student life cycle including admissions and enrollment, financial aid, student accounts and IT help desks.

For more information about Blackboard Student Services visit http://www.blackboard.com/Services/Student-Services.aspx 

About Blackboard Inc.
Blackboard Inc. is a global leader in enterprise technology and innovative solutions that improve the experience of millions of students and learners around the world every day. Blackboard's solutions allow thousands of higher education, K-12, professional, corporate, and government organizations to extend teaching and learning online, facilitate campus commerce and security, and communicate more effectively with their communities. Founded in 1997, Blackboard is headquartered in Washington, D.C., with offices in North America, Europe, Asia and Australia.

Any statements in this press release about future expectations, plans and prospects for Blackboard represent the Company's views as of the date of this press release. Actual results may differ materially as a result of various important factors. The Company anticipates that subsequent events and developments will cause the Company's views to change. However, while the Company may elect to update these statements at some point in the future, the Company specifically disclaims any obligation to do so.

SOURCE Blackboard Inc.