Skip to Main Content

Help Desk Services

Technology is integral to the academic experience today. As the role of technology increases, demand for help desk resources and support increases as well. If resources are not growing to meet demand, student adoption and satisfaction can suffer.

institution deliver high-quality service

Blackboard can help your institution deliver high-quality service

Blackboard’s IT Help Desk services make sure the technologies powering your campus accelerate learning rather than inhibit it. We can provide a unified and scalable solution that extends your IT support affordably, while offering personalized service that helps keep all of your users satisfied.


Improve end user satisfaction & adoption

Improve end user satisfaction & adoption

Improve the support experience for students, faculty and staff by providing comprehensive technical support around the clock and via chat, phone, email or self-help.

Focus limited staff on complex issues

Focus limited staff on complex issues

Free IT resources to focus on strategic initiatives that facilitate teaching and learning.

Gain insight into problem areas

Gain insight into problem areas

Business intelligence and reporting on support interactions help you understand patterns and trends which can direct your training and communications needs.

Comprehensive support to extend resources

Comprehensive Support to Extend Resources

With Blackboard’s Help Desk Services, you have extended resources on hand to support for your institution’s learning management environment, around-the-clock. Our service staff supports over 100 different desktop applications and technologies.

More than 500 institutions currently use Blackboard Help Desk as an extension of their helpdesk support to:

  • Improve end user satisfaction and adoption
  • Focus limited staff on complex support issues
  • Off-load routine inquiries to self-service technologies or Blackboard advisors

More Information

Next Steps

Let us help you with each of your specific questions.