Personalized, affordable help desk support


Technology is integral to the academic experience today. As the role of technology increases, demand for resources and support increases as well. If resources are not growing to meet demand, student adoption and satisfaction can suffer.

Blackboard’s IT Help Desk solutions make sure the technologies powering your campus accelerate learning rather than inhibit it. We can provide a unified and scalable solution that extends your IT support affordably, while offering personalized service that helps keep all of your users satisfied.

Deliver High-Quality Service

Blackboard can help your institution:

  • Ensure that students, faculty, and staff are using core technologies to their fullest potential
  • Free IT resources to focus on strategic initiatives that facilitate teaching and learning
  • Deliver live IT support to resolve routine to complex issues around the clock, everyday
  • Reduce support costs through efficient self-help options that students can access across all devices
  • Increase students’ satisfaction and engagement by addressing their need for speed, choice, and customization

Comprehensive Support to Extend Resources

With Blackboard’s Help Desk Services, you have extended resources on hand to support for your institution’s learning management environment, around-the-clock. Our service staff supports over 100 different desktop applications and technologies.

More than 500 institutions currently use Blackboard Help Desk as an extension of their helpdesk support to:

  • Improve end user satisfaction and adoption
  • Focus limited staff on complex support issues
  • Off-load routine inquiries to self service technologies or Blackboard advisors
 
 

Reach a Rep

Talk to a Blackboard Student Services Representative today

Webinar

Stretched thin during rush? Partner with Blackboard to scale your resources and provide 24/7/365 technology support services. Join our free webinar to hear from Cowley College's experience. Register Today>