Help Desk Services



Personalized, affordable help desk support

Technology is integral to the academic experience today. As the role of technology increases, demand for resources and support increases as well. If resources are not growing to meet demand, student adoption and satisfaction can suffer.

Student help desk

Blackboard can help your institution deliver high-quality service


Blackboard’s IT Help Desk solutions make sure the technologies powering your campus accelerate learning rather than inhibit it. We can provide a unified and scalable solution that extends your IT support affordably, while offering personalized service that helps keep all of your users satisfied.

Benefits

Improve end user satisfaction & adoption


Improve the support experience for students, faculty and staff by providing comprehensive technical support around the clock and via chat, phone, email or self-help.

Focus limited staff on complex issues


Free IT resources to focus on strategic initiatives that facilitate teaching and learning.

Gain insight into problem areas


Business intelligence and reporting on support interactions help you understand patterns and trends which can direct your training and communications needs.

Comprehensive support to extend resources

Comprehensive Support to Extend Resources

With Blackboard’s Help Desk Services, you have extended resources on hand to support for your institution’s learning management environment, around-the-clock. Our service staff supports over 100 different desktop applications and technologies.



More than 500 institutions currently use Blackboard Help Desk as an extension of their helpdesk support to:

  • Improve end user satisfaction and adoption
  • Focus limited staff on complex support issues
  • Off-load routine inquiries to self-service technologies or Blackboard advisors

More Information


Next Steps

Let us help you with each of your specific questions.