We are focused on one goal: to build a better education experience through innovative services, ideas and technologies. And we have the leading experience and technology to do it. We’ll help you remove barriers, solve more problems, and make you and your students more successful. As the pioneer in end-user support to higher education, we understand your needs better than anyone in the market. We’ve already successfully supported millions of student and faculty interactions and are committed to doing the same for you.
Today’s student lives, works, learns, and communicates in a technology-driven environment. To stay competitive and connected, you must communicate with them in a relevant manner. We can help you reach more students on their terms and devices with our multi-modal service platform. This includes inbound calls, outbound calls, and a host of technology-enabled channels like SMS text, social media, mobile applications, self-service portals, and scheduled help sessions. We help you engage with students in the right medium, with the right message, at key academic and administrative times.
Seemingly routine experiences like forgetting a password or not being able to find information about a financial aid deadline can delay or prevent a student from taking a positive step towards learning. We’ll help ensure that actions like enrolling, registering, and participating in class are quick and easy, so students can focus on learning.
Our solutions can help impact your top and bottom line financial goals. We leverage technology to cut your support costs while improving service for students, staff and faculty. We’ll reduce costly inbound calls through proactive outbound communication and by offering user-friendly self-service tools like website tutorials, self-service portals and mobile applications. We can even help enhance your core revenue streams by increasing the financial aid and enrollment dollars coming into your institution.
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