FAQs and Getting Started

General Questions        Blackboard Mobile Learn Questions         


General Questions

What is Blackboard Mobile™?

Blackboard Mobile is a platform for bringing the teaching, learning, and campus experience to the mobile device. Take teaching and learning mobile with the Blackboard Mobile™ Learn application. In the future, we plan to extend Blackboard Mobile to support additional elements of the campus experience including campus commerce, security, and mass notification.

What is Blackboard Mobile™ Learn?

The Blackboard Mobile Learn app allows students and educators to access teaching and learning wherever and whenever they want through two-way interactions on mobile devices. The Blackboard Mobile Learn app extends and enriches the course experience of the Blackboard Learn™ platform, the leading web-based teaching and learning platform, in native mobile applications for the most popular mobile platforms, including Android™, iPhone®, iPod touch®, iPad®, BlackBerry® and Palm® webOS™. Additionally, Blackboard Mobile™ Learn for ANGEL and Blackboard Mobile™ Learn for CE/Vista extend the course experience for clients licensing Blackboard Learn – ANGEL Edition 7.4 SP10 and 8.0 and Blackboard Learning System™ CE Enterprise/CE Enterprise Limited and Vista 8 SP5. Learn more about Blackboard Mobile Learn.

Where is Blackboard Mobile available?

Blackboard Mobile solutions are available in the US and almost every other country around the world. Blackboard Mobile Learn is available in Arabic, Dutch, Japanese, Portuguese, German and Spanish on iOS devices and Android devices. For more information about availability of a particular solution for your institution, please contact the sales team by emailing Blackboard Mobile.

Where can I learn more about Blackboard Mobile Applications?

Blackboard Learn clients interested in learning more about the Blackboard Mobile Learn application should login to Behind the Blackboard™ to download the Blackboard Mobile Learn System Administrator FAQ and access to the Blackboard Mobile Learn Knowledge Base.

Clients licensing Blackboard Learn – ANGEL Edition 7.4 who are interested in learning more about the Blackboard Mobile Learn for ANGEL application should login to Behind the Blackboard in order to get instructions on downloading Service Pack 10 as well as directions on how to install and place the Blackboard Mobile Learn for ANGEL application into production. The Blackboard Mobile Learn for ANGEL Knowledge Guide will be in the ANGEL section of Behind the Blackboard™.

Clients licensing the Blackboard Learning System CE Enterprise/CE Enterprise Limited application and Vista 8 SP5 who are interested in learning more about the Blackboard Mobile Learn for CE/Vista application should login to Behind the Blackboard in order to get the link for Service Pack 5 as well as directions on how to install and place Blackboard Mobile Learn for CE/Vista into production.

Additional information about the Blackboard Mobile platform is available on our website or from our team of Mobile Specialists.

What resources are available to help me promote Blackboard Mobile to my campus community?

We have developed Adoption Kits to help you promote Blackboard Mobile Learn to your community to help drive adoption and usage. View the Blackboard Mobile Learn Adoption Kit.

 

Blackboard Mobile Learn Questions

What is Blackboard Mobile Learn?

Blackboard Mobile Learn™ is an app that lets students and faculty connect to their Blackboard Learn™ courses via mobile devices.

What features are in Blackboard Mobile Learn?

With Blackboard Mobile Learn, students and instructors can interact with their courses and organizations while on-the-go. To learn more about specific functionality, please see our features page.

I am interested in making Blackboard Mobile Learn available at my institution. What are the licensing options for Blackboard Mobile Learn?

As announced at BbWorld 2012, institutions that are interested in expanding access to their Blackboard Learn instance to mobile devices will now have two choices for deployment:

  1. Institutional License
    • With the Institutional License option, the institution provides free access to the Blackboard Mobile Learn app for students and instructors with iOS, Android, BlackBerry, and webOS devices, on all carriers.
    • The license price is based on the number of Full Time Equivalent students enrolled at the institution, and recurs annually. For pricing information, please click here or call our sales team at 1 (800) 424-9299.
  2. Personal License (available mid-September, 2012)
    • With the Personal License option, institutions do not need to purchase a license for Blackboard Mobile Learn. Instead, institutions can enable the free Mobile Web Services Building Block.
    • Students and instructors on iOS and Android devices will be automatically prompted to purchase access to Blackboard Mobile Learn after downloading the app. The one-time fee is $1.99
    • The Personal License option will become available mid-September, 2012. On that date, it will replace the previous Sprint No Cost version of Blackboard Mobile Learn. If you are currently using the Sprint No Cost version of Blackboard Mobile Learn, click here for more information.
*Plus any applicable taxes

What types of mobile devices can access Blackboard Mobile Learn?

The Blackboard Mobile Learn app is available for download on the following devices:

  • iPhone®/iPod Touch®
  • iPad®
  • Android®
  • BlackBerry™*
  • webOS®*

However, institutions must enable access to Blackboard Mobile Learn via one of our licensing options to allow students and instructors to log in.

* available to end users only if the institution has purchased an Institutional License.

How can I tell if my institution uses Blackboard Mobile Learn?

Click here to check if your institution uses Blackboard Mobile Learn.

What are the differences between an Institutional License and the Personal License option?

For a side-by-side comparison of these two options, please see below:

Mobile Device Platforms

  Institutional License Personal License
Android Yes Yes
iOS Yes Yes
BlackBerry Yes No
webOS Yes No

Cost

  Institutional License Personal License
For the Institution Annual License Price Free
For App Users Free $1.99* one-time fee
*Plus any applicable taxes

Why did Blackboard introduce the Personal License option?

When we introduced Blackboard Mobile Learn two years ago, we offered two options for institutions to get started: an Institutional License, and a No Cost option that offered access to Blackboard Mobile Learn on Sprint Network devices and iOS devices on Wi-Fi only. The latter option was available only for North America Higher Education and some Professional Education clients.

We saw a tremendous response, with more than 1,100 institutions worldwide using Blackboard Mobile Learn. However, we also received a lot of input that institutions wanted something different. The new Personal License option has been designed with this input in mind.

We are excited about this change because it provides institutions worldwide with more choice in how to meet students' demands for mobile access. We think this improved user experience is also better aligned with current mobile users' expectations.

What versions of Blackboard Learn support Blackboard Mobile Learn?

  • Blackboard Learn 9.1, 9.0, and 8.0
  • Blackboard Learn: ANGEL Edition (version 7.4+)

Blackboard Mobile Learn will only be available for clients licensing CE Enterprise/CE Enterprise Limited and Vista 8 that are definitively planning to upgrade to Blackboard Learn 9.1 by January 2013. Blackboard Mobile Learn will be available to these clients via an Institutional License; WebCT will not be supported by the Personal License offering.

Do instructors have to pay for Blackboard Mobile Learn under the Personal License option?

Yes, anyone who logs into the Blackboard Mobile Learn app will have to purchase access. This includes students and instructors.

Is there a difference in the functionality of Blackboard Mobile Learn if my institution uses the Personal License option instead of the Institutional License option?

No, there is no difference in the features or functionality of the app. Users will have access to all supported features and functionality.

How will users know which option their institution uses to offer access to Blackboard Mobile Learn?

The Blackboard Mobile Learn app will be available for Android, iOS, BlackBerry, and webOS users to download for free from the app stores. When users first open the app and search for their institution, they will be prompted to log in via their Blackboard user credentials.

If the institution has an Institutional License of Blackboard Mobile Learn, the user will immediately gain access.

If the institution has chosen the Personal License option, Android and iOS users will be prompted to purchase access for the one-time fee of| $1.99* . BlackBerry and webOS users will receive a message stating that they cannot access their institution's Learn instance via Blackboard Mobile Learn.

*Plus any applicable taxes

What does the availability of the Personal License option mean if my institution already licenses Blackboard Mobile Learn?

If your institution already has an Institutional License for Blackboard Mobile Learn, you do not need to worry about any changes to your Blackboard Mobile Learn service. Users will not be prompted to make an in-app purchase.

I do not currently have Blackboard Mobile Learn, but want to enable the Personal License option when it becomes available. How can I do this? Does it matter if Blackboard Managed Hosting manages my Blackboard Learn system?

When the Personal License option becomes available, you can enable it at your institution in a matter of minutes. Your Blackboard System Administrator just needs to install the Mobile Web Services Building Block and put it into production; once the Building Block is live on your Blackboard Learn instance, your students and instructors can use the Blackboard Mobile Learn app. You do not need to go through Managed Hosting to go into production; anyone with access to the System Administrator Panel in Learn can install the Building Block.

My institution currently licenses Blackboard Mobile Learn, but I am curious about the Personal License option. How can I get more information on switching?

If you are considering changing from an Institutional License to the Personal License option, we recommend that you speak with your Blackboard Mobile Representative for more details. He or she can help you to evaluate the potential impacts, financial and otherwise, that the switch would have on your institution.

How much does it cost to license Blackboard Mobile Learn?

The Institutional License price of Blackboard Mobile Learn is based on the number of Full Time Equivalent students at your institution. To get a price quote, please contact us here or call our Sales team at 1 (800) 424-9299. We also offer a Personal License option that allows students and instructors to subscribe to the app for a one-time fee of $1.99*, at no cost to the institution. You simply need to install the Mobile Web Services Building Block and put it into production to allow students and faculty to subscribe to the app.

*Plus any applicable taxes

What is the benefit of purchasing an Institutional License for Blackboard Mobile Learn?

We expect many institutions to be excited about a more comprehensive way to provide mobile access to Blackboard Learn, at no cost to the institution. For many institutions, the Personal License option of offering access to Blackboard Mobile Learn will financially be the best way to get started with mobile learning.

However, for institutions that are looking to do more with their mobile initiative, licensing Blackboard Mobile Learn offers the following benefits:

  • Expanded Access: availability for BlackBerry and webOS users
  • Subsidized access for users: provide your students and instructors with free and unlimited access to Blackboard Mobile Learn

How can I learn more about licensing Blackboard Mobile Learn?

To learn more about licensing Blackboard Mobile Learn, please contact your regional Mobile Representative. If you have not yet been introduced to the Mobile Representative in your region, please contact us here or call our Sales team at 1 (800) 424-9299.

Who should I contact if I have questions about my options?

If you have additional questions about using Blackboard Mobile Learn at your institution, please contact your regional Mobile Representative. If you have not yet been introduced to the Mobile Representative in your region, please contact us here or call our Sales team at 1 (800) 424-9299.

 
 

Need help?

Visit the Blackboard Mobile Resource Center for all your Mobile Learn support needs.