99.9% Uptime SLA

Quality of Service and Innovation for Online Programs

As more educational providers realize strategic goals with the support of online programs, the highest levels of uptime and availability are a necessity. To demonstrate our commitment to service and quality of product releases, we are pleased to introduce the availability of  a 99.9% uptime SLA with Blackboard Learn™, Release 9.1.

The 99.9% SLA is available for institutions upgrading to Release 9.1, who currently have or plan to move to the Platinum Level Service or higher, subject to meeting Best Practice Requirements*.

Why the 99.9% Uptime SLA from Blackboard Managed Hosting?

  • Reduced Risk - A new standard in the effective management of online programs, increasing educational impact, mitigating financial risk, and reducing costs
  • Rapid Deployment, Upgrade and Innovation – More than 200 industry experts manage the lifecycle of your implementation and upgrades, ensuring your educational programs remain innovative and effective 
  • Experience  – With more than 900 clients worldwide, Blackboard Managed Hosting is the leading global provider of hosted online education

If you have any questions regarding our Uptime Guarantee, Service Level Agreement, Platinum Package Options and how Managed Hosting benefits your institution, please contact us.

*Restrictions apply.  All qualifications must be met.  Requires execution of the 99.9% SLA Addendum to the Blackboard Managed Hosting contract.