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Student FAQ


 

I need technical support

How do I find which version of Blackboard Academic Suite CE/Vista I'm using?

Once you have logged in, look in either the Check Browser or WebCT Help. The information will appear in one of those two places depending on the version at your institution.>

I can't get into my course, or I'm having trouble with my course.

First, verify the URL of your course as well as your username and password. If you still have difficulties, please contact your instructor or technical support at your school.

I want to check my grades but don't see them.

Please contact your instructor or technical support at your school.

How do I add or remove a course?

If you do not have an Add/Remove course button or a pencil in the upper right of the course listing (edit the listing by hiding sections), then you will have to contact your school's Blackboard support team to have the older courses removed.

How do I post assignments to my Blackboard Academic Suite CE/Vista course?

Please contact your instructor for specific instructions.

I have a question about my course or the course material. Who should I ask?

Blackboard does not have access to your course. Please contact your instructor for information.

I am unable to take a quiz or test.

Blackboard does not have access to your course. Please contact your instructor for information.

How should I configure my browser?

To ensure that your browser is ready for Blackboard Academic Suite CE/Vista, check out the browser tune-up page. It has all the information you will need to make sure your browser settings are optimized for the best possible experience.>

I am unable to access Blackboard Academic Suite CE/Vista from my home computer.

Please contact technical support at your school.

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I need help with a student access code

Please visit our CE/Vista Student Support Web page to learn how to use your access code and troubleshoot basic problems with digital content.

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Does Blackboard offer courses online?

Blackboard develops the e-learning software that colleges, universities, and other institutions use to provide online courses. We do not offer specific online courses or online degree programs. For a comprehensive listing of e-learning programs you can check out the Peterson’s Web site.

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I'm researching Blackboard for a paper or project. What resources are available?

Our Web site contains many resources to assist in your research. We suggest that you visit each of the major areas listed on Blackboard corporate site for in-depth information about our company, software, and services. Please note: WebCT does not provide pricing or free trials for papers or projects. EduTools also provides an independent third party comparison of e-learning systems that may be helpful in your research.

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I'd like general information about Blackboard

Blackboard’s corporate site contains in-depth information about our company, software, and services.

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I can't find an answer to my question. What should I do?

Ask Dr. C is dedicated to helping users find answers to their questions about using Blackboard and WebCT. Please visit the student area of Ask Dr. C to ask questions and search for answers. If your question is specific to the use of Blackboard or a class you are taking, you may also want to talk to either your instructor or technical support at your school.

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