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Case Studies

Choose an industry below and read a few examples of how clients are using Blackboard Connect to reach their communities with timely information.

K-12

Johnston County Schools

JCS found the transition to Blackboard Connect 5 very easy to make. On-site training provided by Blackboard allowed district staff and school administrators to upgrade seamlessly and smoothly.

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Spring Independent School District

See why this urban Texas school district moved from its original notification service provider to Blackboard Connect™ in order to ensure consistent, reliable communication with parents, staff, and the community.

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Burke County Public Schools

The administrative team at Burke County Public Schools was very satisfied with Blackboard Connect’s AlertNow mass notification system. However, after using the service for approximately three years, they decided to consider other systems and found that upgrading to the Blackboard Connect™ 5 solution was their best option.

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Federal Way Public Schools

When the administrators at this Washington State school district needed to improve communication between parents and schools, they turned to the Blackboard Connect™ service to deliver targeted messages including attendance, grade threshold, and positive feedback notifications.

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Marion County Public Schools

Learn how this rural school district in north-central Florida is communicating with a widely scattered population and boosting parental involvement by targeting specifically defined groups with relevant information.

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Traverse City Area Public Schools

With more than 10,000 students and competition from charter and parochial schools in the region, Traverse City Area Public Schools sought to implement AlertNow to efficiently reach school families and staff on a regular basis, building stronger school-home relationships. 

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New Hanover County Public Schools

When New Hanover County Schools needed to improve attendance, they turned to their existing AlertNow service to deliver regular targeted attendance notifications to thousands of parents. 

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Muscogee County Public Schools

When a gas leak was discovered near Columbus High School, administrators first evacuated students to a secure location and then used Blackboard Connect to quickly contact parents with both incident information and reassurance that studnets were out of harm's way. 

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Castaic Union School District

Recent prison breaks threatened the safety and security of the Castaic Union School District Community. Multiple school lock downs were enforced and the district needed a way to keep parents informed of the latest information they were receiving from local police. Learn how frequent communication between the school and home kept parents informed of the safety of their children.

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St. Charles Parish Public School District

When Hurricane Katrina thretened the St. Charles Parish Public School District in late August 2005, the district relied on Blackboard Connect to quickly communicate school closures and safety measures with thousands of parents and community members.

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Raritan Valley Montessori Academy and Cherry Blossom Montessori School

With robust feature set and an online parent portal, AlertNow enables school administrators of a pair of private Montessori schools to communicate directly with their families, supporting efforts to maintain current operations and sharing plans for growth.

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Lyons Central School District

When Lyons needed to quickly remind students of upcoming PSAT examinations -- an important first step in preparing students for college entrance exams -- they turned to the Blackboard Connect mass notification service.

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La Mesa-Spring Valley School District 

Designed for seamless integration with existing information systems, the Blackboard Connect service enabled one of California's leading school districts, La Mesa-Spring Valley, to full automate daily and period attendance without changing procedures.

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Fargo Public School District

When rapidly rising flood waters threatened the campuses of Fargo Public Schools, the district used the Blackboard Connect service to communicate school closures and to recruit thousands of volunteers to aid in the sandbagging effort.

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Beaufort County Schools

When Beaufort County Schools administrators needed to connect with thousands of working parents, they turned to AlertNow service to facilitate messaging on a variety of issues, from attendance to late buses and charges on student cafeteria accounts.

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Lebanon Community School Corporation

When Lebanon Community School Corporation switched from Blackboard Connect's AlertNow service to School Messenger, they experienced delayed and duplicated messages and had difficulties with its interface, prompting a switch back to the AlertNow service within the year.

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Denison Community School District

After other communication tools proved to be insufficient and unreliable, the western Iowa district investigated the possibilities and chose AlertNow.

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Region 14 Educational Service Center

After trying a different notification service, Region 14 Education Service Center recently switched to Blackboard Connect to reach administrators and employees in 24 school districts quickly.

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Eudora Unified School District

When Eudora Unfied School District's existing notification provider failed to live up to promises of automatic data integration, the district switched to Blackboard Connect to simplify and streamline communication to thousands of parents.

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Read More Connect for K12 Case Studies

Higher Education

University of Alabama

Combining Blackboard Connect and Blackboard Transact, the University of Alabama's My Football Ticket program has resulted in higher game day attendance and an improved student experience.

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Monroe College

By including the Blackboard Connect platform in their communications strategy, Monroe College increased retention of their at-risk students with an unprecedented +80 percent success rate.

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Northwestern University

When a man with a gun was seen in a campus building elevator, Northwestern University administrators used the Blackboard Connect service to notify tens of thousands of students, faculty and staff on multiple campuses about the threat and send information on potentially life-saving safety protocols.

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Jacksonville State University

At Jacksonville State University (JSU), faculty members were concerned that their messages were not effectively reaching students. The Office of Distance Education at JSU selected Blackboard Connect for Learn to provide faculty a better way to communicate with students. Through SMS and text-to-speech phone calls, faculty can now send students timely messages, and students can opt-in to receive automated notifications such as when grades are posted or assignments are due.

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Coppin State University

When Coppin State University needed to improve one-on-one communication between students and faculty—without handing out personal contact information—they turned to the Blackboard Connect and Connect for Learn services to deliver multimodal academic, enrollment management, and emergency notifications.

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University of North Texas

When traditional methods of account and collections outreach became too costly, UNT turned to Blackboard Connect to deliver timely, targeted enrollment-related voice and email messages.

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Los Angeles City College

At Los Angeles City College, administrators are ensuring that communications remain not only open but fiscally prudent -- essential in today's economic climate -- through the power of the Blackboard Connect service.

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Inter American University

When Inter American University needed to communicate with more than 44,000 students on eleven campuses, they truned to the Blackboard Connect service to facilitate both emergency and general outreach messaging.

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Trinity University

When Trinity University's Office of Alumni Relations wanted to expand their outreach capabilities, they turned to Blackboard Connect to facilitate cost-effective, personalized messaging to 24,000 alumni. 

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Delaware County Community College

When the college needed to quickly reach students regarding tuition nonpayment -- and the resulting consequence of dropped classes -- DCCC administrators turned to Blackboard Connect to facilitate nightly payment reminders. Messaging quickly resulted in the retention of 50 to 60 percent of nonpaying registrants.

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University of Notre Dame

When a fire in a utility tunnel damaged telecommunications fiber and cut off communications for 36 campus buildings, the University of Notre Dame used the Blackboard Connect service to reach students, faculty and staff with emergency messaging.

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Radford University 

When a fatal shooting incident occurred off campus, Radford University used the Blackboard Connect service to help keep students, faculty and staff out of harm's way.

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Portland State University

When Portland State University switched to the Blackboard Connect service, message deliver times went from two and a half hours to two minutes -- a dramatic increase in delivery speed.

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Lamar University

When hurricanes threatened the Lamar University campus, officials turned to the Blackboard Connect notification service to keep their campus community safe, prepared and informed.

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Government

Santa Maria, California

When relying on door tags became too costly and labor intensive in the face of budget shortfalls, the utilities department at the city of Santa Maria, California, turned to the Blackboard Connect service to streamline delinquent customer 48-hour shut-off notification.

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Freeport, Texas

Learn how using Blackboard Connect resulted in the recoupment of $30,000 in fees and the clearing of over 100 outstanding warrants for the city of Freeport.

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Framingham, Massachusetts

Read how the city of Framingham leveraged the Blackboard Connect system to notify the community about a host of issues, including criminal activity, hazardous material leaks, missing children, street closures, and public health warnings.

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Talbot County, Maryland

When their existing notification system took more than a day and a half to deliver messages to the county's 36,000 residents, Talbot County administrators switched to the Blackboard Connect service to ensure timely communication in future emergencies.

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Selma, California

When city officials realized that many new pet owners -- unaware of the city's licensing laws -- weren't licensing their dogs, Selma began using the Blackboard Connect service to deliver both vaccination and licensing reminders.

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Lincoln, Massachusetts

When unseasonably heavy rains resulted in town-wide flooding, the Lincoln Police Department leveraged the Blackboard Connect platform to keep the community informed of both road closures and the availability of public safety resources.

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Seal Beach, California

When heavy rains, flooding and an unexpected tornado hit the city of Seal Beach, administrators relied on the Blackboard Connect service to help keep residents informed, aware and out of harm's way.

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Harford County, Maryland

When a devastating blizzard hit Harford County, county personnel turned to the Blackboard Connect service to help keep residents safe and informed.

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Belmont, Massachusetts

When an elderly man with Alzheimer's disappeared from his family's home, police in Belmont used the Blackboard Connect service to solicit the community's help in locating him.

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Barrington Hills, Illinois

Find out how Barrington Hills alerted its community to a police emergency and a flood threat– within hours of each other.

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St. James, North Carolina

Learn how the Town of St. James notified its community that a major roadway was closed.

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Somerville, Massachusetts

See how the City of Somerville gained an immediate return on investment when they chose to replace their outdated auto-dialer system.

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