The Centers for Medicare & Medicaid Services’ (CMS) mission is to ensure effective, up-to-date health care coverage and to promote quality care for beneficiaries. As part of that mission, CMS’s Training for Survey and Certification Group faces the daunting task of training the 6,500 surveyors responsible for examining hospitals, nursing homes, home health agencies and ambulatory centers for Medicare and Medicaid compliance. As one staffer put it, “The role of the CMS is to knock on the door, look under the rug and ensure providers are living up to the standards.”
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