Client Care

Our Commitment To You

When you choose Blackboard Connect, you get access to a dedicated client care team. They’re available 24/7/365 to help manage all of your communication needs, from implementation and system integration, to crisis communications and public relations counseling. Blackboard Connect earned a 96 percent client satisfaction rating in a 2010 survey by Gomez Research.

Platinum Client Care Service Delivery

On day one, you will be assigned your own account manager to guide you and your team through each of the key steps of the service introduction process including:

• Knowledge capture
• Training
• Service launch

In addition to providing round-the-clock technical support, you can look to your Blackboard Connect client care team for:

• Communications goal alignment
• Tools, tips & templates
• Coaching in best practices
• Public relations support
• Comprehensive reporting and ongoing usage analysis

Blackboard Connect customers can also participate in year-round open training sessions and seminars.