Ensuring your messages are delivered to the right people at the right time — every time.
Play Media Keeping your constituency safe depends on more than just your notification service's ability to deliver messages. Messages must also be delivered on time, every time. Messages that are delayed or dropped can affect not only the safety and security of your stakeholders, but your reputation as a leader in your community. When it comes to notification, calls, emails, and texts must go out within minutes, regardless of weather, local technology breakdowns, or crisis evacuations. To ensure your messages are initiated quickly and reliably, we provide:
- Partnerships with multiple tier-one telecommunications providers to support a redundant, no-single-point-of-failure system.
- Multiple data storage facilities to ensure robust back-up capabilities.
- Telecommunications data centers across all three national power interconnects.
- Multimodal approach to message delivery to ensure that messages get delivered.
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Ensure private data stays private.
Keeping your constituent and employee information safe and secure is a mandated responsibility. Making sure your constituent data stays private is key to facilitating ongoing trust. Blackboard Connect is committed to keeping your data safe and secure 24/7,365 days out of the year. Our dedication to security has been recognized and validated by respected third-party assessors, and we keep every piece of contact information safe from thieves and hackers by addressing security in several key areas:
- Physical data sites are both continually monitored and kept locked.
- Backup policies are robust to ensure data availability and consistency, we maintain multiple backups located across the nation.
- Regular audits are conducted by third-party assessors.
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Initiate delivery of twenty messages — or two hundred thousand — in minutes.
Because Blackboard Connect offers unlimited messaging, you can send as many messages as you want, when you want. But how do we ensure millions of messages are initiated on time? By maintaining robust and reliable capacity through multiple telco relationships. Our capacity allows us to initiate delivery of approximately 3.2 million one-minute voice messages, 1.8 million emails, and 1.8 million SMS messages per hour.
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Get the most out of your Blackboard Connect service with our easy-to-use interface, quick implementation process, and round-the-clock customer care.
We know that rapid implementation, seamless data integration and a reliable, easy-to-use system are key to ensuring notification becomes an integral and valued part of your communication plan.
User experience: Often overlooked, but a critical factor when selecting a notification service. A better user experience means that your urgent messages go out faster, you will spend less time training staff, and you can pay more attention to the content of your message, rather than the process of sending it.
Intuitive web interface: Our single-screen message workflow is simple and easy to understand at a glance. With pre-set scenario templates in place, you can send a message in as few as two clicks.
Client care: When you choose Blackboard Connect, you get access to a dedicated client care team. They’re available 24/7/365 to help manage all of your communication needs, from implementation and system integration, to crisis communications and public relations counseling.