Millions of community citizens depend on Blackboard Connect to delivery timely alerts and notifications, keeping their families more informed and safer. Our 99.99% uptime and 95% client satisfaction rating coupled with the more than one billion messages sent last year alone means you can count on Blackboard Connect when it matters most.
Blackboard Connect will transform your communications, increasing your effectiveness for both emergency and non-emergency notifications. Create and send messages quickly while feeling confident in your message’s relevance. There’s never been an easier way to help keep your community safe, informed, and involved.
Safety and security are of paramount concern for any community leader. In an urgent situation, Blackboard Connect empowers leaders by enabling them to send timely safety instructions and situation updates quickly during an unforeseen event.
Proactive communications not only inform your citizenry, but also increase transparency and make your citizens feel more connected to the community. The Blackboard Connect™ platform give you greater control by empowering you to deliver timely, and accurate notifications about policy developments, town hall meetings, service disruptions and budget changes.
Building community support and participation requires direct and transparent communication. You can inform residents about local events and activities more effectively with voice, email, text and social media notification from Blackboard Connect. By leveraging the Connect Access Portal, your citizens can set their own communications preferences. They can choose how and when they wish to be contacts, so they’ll be more engaged and responsive to your messages.
As budgets shrink and resources disappear, you are being forced to uncover innovative ways to generate new revenues. Blackboard Connect makes revenue recovery simple. You can easily send targeted messages via phone, email, and text to collect outstanding fees and improve operational efficiency, maximizing ROI.
Ensuring your messages are delivered to the right people at the right time — every time.
Play Media Keeping your constituency safe depends on more than just your notification service's ability to deliver messages. Messages must also be delivered on time, every time. Messages that are delayed or dropped can affect not only the safety and security of your stakeholders, but your reputation as a leader in your community. When it comes to notification, calls, emails, and texts must go out within minutes, regardless of weather, local technology breakdowns, or crisis evacuations. To ensure your messages are initiated quickly and reliably, we provide:
Ensure private data stays private.
Keeping your constituent and employee information safe and secure is a mandated responsibility. Making sure your constituent data stays private is key to facilitating ongoing trust. Blackboard Connect is committed to keeping your data safe and secure 24/7,365 days out of the year. Our dedication to security has been recognized and validated by respected third-party assessors, and we keep every piece of contact information safe from thieves and hackers by addressing security in several key areas:
Initiate delivery of twenty messages — or two hundred thousand — in minutes.
Because Blackboard Connect offers unlimited messaging, you can send as many messages as you want, when you want. But how do we ensure millions of messages are initiated on time? By maintaining robust and reliable capacity through multiple telco relationships. Our capacity allows us to initiate delivery of approximately 3.2 million one-minute voice messages, 1.8 million emails, and 1.8 million SMS messages per hour.
Get the most out of your Blackboard Connect service with our easy-to-use interface, quick implementation process, and round-the-clock customer care.
We know that rapid implementation, seamless data integration and a reliable, easy-to-use system are key to ensuring notification becomes an integral and valued part of your communication plan.
User experience: Often overlooked, but a critical factor when selecting a notification service. A better user experience means that your urgent messages go out faster, you will spend less time training staff, and you can pay more attention to the content of your message, rather than the process of sending it.
Intuitive web interface: Our single-screen message workflow is simple and easy to understand at a glance. With pre-set scenario templates in place, you can send a message in as few as two clicks.
Client care: When you choose Blackboard Connect, you get access to a dedicated client care team. They’re available 24/7/365 to help manage all of your communication needs, from implementation and system integration, to crisis communications and public relations counseling.
Call 800-424-9299 to reach a Blackboard Representative
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