Join us to hear how two institutions enhanced their support services with Blackboard's 24/7/365 support services. Cowley College will share how they went from an institution with "just in time" support services to a forward-thinking institution able to fully support the technology needs of faculty and students all while migrating from ANGEL to Blackboard Learn 9.1. Between the detailing reporting and their dedicated support manager, the team at Cowley College is now able to focus on faculty training and resources. You'll also hear how the eCampus technology team at Dallas County Community College District changed their student and faculty support model. DCCCD went from 100 voicemails per hour, long wait times and student complaints to a 24/7/365 support desk with password reset technologies and satisfaction rates over 85%.
||Blackboard Collaborate Web Conference
||9/17/2014 2:00:00 PM (Eastern Time (US & Canada))