Blackboard Launches New Client Support Site
New Behind the Blackboard(TM) Site Provides Enhanced Resources So Administrators Can More Efficiently Manage Blackboard Technology Solutions
WASHINGTON, DC, Sep 19, 2006 (MARKET WIRE via COMTEX News Network) -- Blackboard Inc. (NASDAQ: BBBB), a leading provider of enterprise
technology to the education industry, announced today the launch of
its new client support site, Behind the Blackboard. Blackboard
invested over two thousand hours of work into redeveloping this site
to provide greater resources for its client community. The new site
features a variety of tools so that members of the academic community
can better manage their mission critical Blackboard(R) solutions.
Blackboard technology is used by millions of people at colleges,
universities, K-12 schools and corporate and government institutions.
The Behind the Blackboard site, first launched in 2002, is a
web-based client extranet where Blackboard clients and strategic
partners can access up-to-the-minute resources and information about
Blackboard products and services. It is a central hub for submitting
questions, reporting problems and tracking their resolutions. The new
Behind the Blackboard client support site offers many new features to
enhance this process, including:
-- A Static Navigation Toolbar so visitors can get around the site
quickly and easily;
-- "My Bookmarks" allowing users to book mark pages they want to revisit
within the site;
-- "Your Last 10 Pages" so users can see the last ten actions/tasks they
-- "Advanced Case Management" for finding support tickets by status,
date, and keyword;
-- A Comprehensive Reference Center including a title search for
-- Software Download Center to quickly and easily get the latest software
-- Support Bulletins and RSS feeds for documentation updates, case
communications and the product news;
-- Role-based Pre-login Pages full of support-related content so
students, faculty and administrators can access information about
"Blackboard support is now only a single click away. Because of the
centralized nature of the Behind the Blackboard site, I am able to
locate product support bulletins, product downloads, and perform
trouble ticket tracking in an easy and efficient manner," said Brian
Morgan, assistant professor of Integrated Science and Technology at
Marshall University. "This concept should be modeled by every single
software company to ensure their clients feel comfortable with their
support commitment in the way that I do about Blackboard's support."
"We are very pleased to unveil the new Behind the Blackboard site,"
said Michael Chasen, Blackboard president and CEO. "Many teams across
Blackboard including marketing, IT and client support departments
worked very closely with our clients to create this new site, making
sure that is has the tools and features our clients want and need.
This demonstrates another way in which we continue to invest in the
client community to deliver greater innovation and service."
About Blackboard Inc.
Blackboard Inc. (NASDAQ: BBBB) is a leading provider of enterprise
software applications and related services to the education industry.
Founded in 1997, Blackboard enables educational innovations
everywhere by connecting people and technology. Millions of people
use Blackboard everyday at academic institutions around the globe,
including colleges, universities, K-12 schools and other education
providers, as well as textbook publishers and student-focused
merchants that serve education providers and their students.
Blackboard is headquartered in Washington, D.C., with offices in
North America, Europe, Australia and Asia.
Educate. Innovate. Everywhere.(TM)
Any statements in this press release about future expectations, plans
and prospects for Blackboard and other statements containing the words
"believes," "anticipates," "plans," "expects," "will," and similar
expressions, constitute forward-looking statements within the meaning
of The Private Securities Litigation Reform Act of 1995. Actual
results may differ materially from those indicated by such
forward-looking statements as a result of various important factors,
including the factors discussed in the "Risk Factors" section of our
Form 10-Q filed on August 9, 2006 with the SEC. In addition, the
forward-looking statements included in this press release represent
the Company's views as of September 19, 2006. The Company anticipates
that subsequent events and developments will cause the Company's
views to change. However, while the Company may elect to update these
forward-looking statements at some point in the future, the Company
specifically disclaims any obligation to do so. These forward-looking
statements should not be relied upon as representing the Company's
views as of any date subsequent to September 19, 2006.
Senior Manager Public Relations at Blackboard:
202 463-4860 ext. 2404
Media Contact, Fleishman-Hillard:
+1 202 828-8819
SOURCE: Blackboard Inc.